Q: How do I contact you?

A: Use the "contact us" link at the bottom of the home page.

Q: Should I buy your products on Etsy or this website?

A: While we do run a successful shop over on Etsy.com/shop/antlerandfin, we prefer you order through this website, as Etsy takes increasingly large commissions. That being said, shop wherever you feel most comfortable!

Q: Can I cancel or make a change to my order?

A: Yes! Please contact us before the item ships. Once the item has shipped, we can not cancel or change the items or shipping address. We do not give out refunds for lost mail due to incorrect, customer-entered shipping information. 

Q: Do you offer returns and/or exchanges?

A: Yes! Contact us within 30 days of delivery with your name and order number. Buyer is responsible for all return shipping costs. Items must be unused and in the same condition they were received. 

Q: My item arrived damaged! Now what!?

A: We strive to have the best quality control possible. However, sometimes damaged items make it through the cracks or items can get damaged in transit. Contact us with your name and order number and a picture of the flaw. We will make it right.

Q: Do you ship internationally? 

A: We ship to select international countries. If our store will not let you check out, please contact us.

Q: When will my order ship?

A: Orders typically ship within 3-5 business days (M-F). Sometimes our processing time might be a little longer due to various factors out of our control. See "shipping information" link at the bottom of the home page for more info.

Q: Can I sign up for new product or sale alerts?

A: Absolutely! Sign up for our newsletter at the bottom of the home screen or when you check out.

Q: Do you provide local pick up?

A: Unfortunately, no we do not. Everything must be shipping.

Q: Do you do any custom orders?

A: No. Not at this time. But we're always making new stuff, so tell us what you want and we'll add it to our list.

Q: Do you provide wholesale discounts?

A: Yes! Please click on the wholesale link at the top of the webpage or contact us for info.

Q: Do you give discounts for large orders?

A: We have a "pick 5" patch list for 15% off. Other than that, we have wholesale listing prices for orders starting at $100.

Q: Where are you located?

A: Our warehouse is located in Michigan, United States. We ship from our warehouse. We do not have a brick and mortar storefront. Everything must be shipped. 

Q: Where are your products made?

A: I draw all the art for the patches and pins and paint all the original art for sale (a couple old patches and pins were made using art for hire, I'm working on redoing all those). I work with trusted manufacturers in China to produce the patches and pins in bulk from my artwork.